Can True Fit make initial adjustments to how specific styles fit?
Yes, True Fit can make initial adjustments to specific styles based on your input. As we continue to learn more about your brand and products, our algorithm will automatically update the recommendations over time, eliminating the need for ongoing manual adjustments.
What information do I need to provide for initial style adjustments?
For initial adjustments, please provide a list of the products you are aware of, including their style IDs (alternatively, product name or URLs) and how each style fits (e.g., runs small, runs slightly small, runs big, runs slightly big). Once we receive this information, we will update our system accordingly.
Will I need to keep sending product fit information regularly?
No, you won’t need to provide this information on an ongoing basis. Our algorithm will automatically update the fit recommendations as it learns more about your brand and products over time.
Can I make changes to the shopper registration process?
Unfortunately, we cannot make changes to the UX within the modal registration. The questions included in the registration process are integral to our recommendation service. We have conducted extensive user testing to ensure that these questions drive the most accurate recommendations and achieve the highest completion rate.
Why are the registration questions standardized?
The registration questions are standardized to ensure consistency and accuracy across all users. By maintaining a uniform experience, we can provide the most reliable recommendations based on the core data we gather. Standardizing the process also allows us to deliver the best possible completion rates and user experience.
Can I customize the list of suggested brands?
We recommend allowing our system to learn and adjust based on the actual user inputs. However, we do have the capability to hardcode certain values if needed. This type of customization is not available for all subscribers. Please connect with
support@truefit.com to verify eligibility, or upgrade your subscription package, and support the adjustments.
Can I customize the True Fit Widget?
Yes! You can make adjustments to the True Fit widget by opting into the ‘Configure True Fit’ add-on directly in the App. The configuration add on allows retailers to adjust:
The Widget Theme The Font Colors (Text, Background, Button Border, etc) True Fit Logo (Color) 
